Service Level Information

FitNovex is maintained on an ongoing basis. Routine maintenance is scheduled during low-traffic windows where possible, and is designed to be brief. When maintenance is expected to affect availability, we notify affected customers through account channels and Contact support as needed.

• General inquiries receive a response within one business day.
• Account and billing questions are handled by our support team via email.
• Technical issues affecting core functionality are prioritized ahead of general questions.

New features, fixes, and improvements are released on an ongoing basis rather than in large, infrequent updates. Changes are documented on the Release Notes page as they ship.

Platform improvements are prioritized based on direct feedback from gym owners, trainers, and members using FitNovex day to day. Suggestions can be shared through our Contact page.

If an issue affects platform availability, our team prioritizes restoring service and will communicate status where an issue is expected to be noticeable to customers. Once resolved, a brief summary of what happened is made available on request.

For questions about service levels or to report an active issue, contact support@fitnovex.com.