Refund Policy

Subscriptions are billed in advance, either monthly or yearly depending on the billing cycle chosen at signup. Yearly billing reflects the discount shown on the Pricing page at the time of purchase.

Subscriptions can be cancelled at any time from the Owner App. Cancelling stops future billing but does not automatically refund the current billing period — access continues until the end of the period already paid for.

• Refunds are considered for billing errors, such as being charged twice for the same period.
• Refunds are considered where a technical issue prevented meaningful use of the platform during the billing period.
• Partial-month refunds for early cancellation are not provided by default, since access remains active through the paid period.

Refund requests are reviewed individually by our support team and are not automatically guaranteed outside the conditions above.

FitNovex does not offer free trials. Access begins after registration, plan selection, payment (when applicable), and admin verification. Owner App credentials are issued once your gym account is approved. See Get Started for the onboarding path and the Pricing page for plan details.

As additional payment gateways are enabled (see Payment Methods), refund processing times may vary slightly depending on the gateway used for the original transaction, since each provider has its own settlement timeline.

To request a refund review, contact support@fitnovex.com with your gym name and billing details.