Let's Build the Future of Fitness Together.
Whether you're opening your first gym or growing an established one, our team is ready to help you get started with FitNovex.
Not sure where to start? We'll guide you.
Whether you're exploring FitNovex for the first time or preparing to register your gym, our team is happy to guide you through the onboarding process.
We'll explain how the platform works, help you choose the right subscription plan, and answer any questions before you begin.
If you need assistance, simply contact us and we'll provide clear step-by-step instructions to help you get started.
System Notifications
noreply@fitnovex.comUsed only for automated verification emails, account notifications and system messages. Please do not reply to this address.
Our support team typically responds within one business day.
Reach us directly.
Business Hours
Before you reach out.
Most contact form submissions are reviewed during FitNovex business hours — Sunday through Friday, 9:00 AM to 6:00 PM. Outside those hours, your message is still received and queued; our team follows up when the next business window opens. In typical cases, you can expect a first response within one business day.
Enterprise and Ultimate customers receive priority handling for account, billing, and operational questions. If something is blocking gym operations — for example access issues after verification or a payment confirmation problem — mark that clearly in your message so we can route it faster through the technical support workflow.
After you submit the form, FitNovex records your inquiry and routes it to the right channel (sales, support, or consultation). You should receive a confirmation-style follow-up from our team with next steps, clarifying questions if needed, and a clear owner for the conversation. You do not need to resubmit unless you have new information to add.
From registration to active gym.
We're here when you're ready.
Reach out for sales, onboarding questions, or operational support — our team responds with clarity, not pressure.